Conveyancing & HIPs Recommendations
Conveyancing;
If you're new to Conveyancingbrokers.co.uk we work in a similar way to a mortgage broker or insurance broker in our dealings with Solicitors.
In brief one firm of solicitors can be great one day and, depending upon the amount of work they have on, not so great the next day....
Hence our role is to manage the case load of each solicitor, so their service levels don't fall, and to make sure the solicitors stick to the fees you'll see on the Quik Quote pages. ie. none of the nasty extra's the Online firms tend to add on.
We also go out of our way to support our clients, when needed, in their day to day dealings with their solicitor.
In a nutshell we offer you the security that if the solicitor starts to mess about that you have someone on your side who has the "clout" to be able to move things along on your behalf.
Home Information Packs (HIP's);
From the HIPs perspective we do these beasties "in house" and have had a few nice comments pointed in our direction, too.
As stated on other pages we're regulated by the HIP Code & carry £2million in Indemnity Insurance. As a Limited Company we've been trading for a smidge under 3 years.
Recommendations;
All these "thanks" emails (although one was a compliment slip) are genuine. We haven't corrected grammar, spelling or punctuation.
It's always appreciated when the following emails hit our desks............
We completed a HIP a couple of months ago for this young lady & she's since contacted us to carry out the conveyancing. The email went as follows;
Thank you, I have recommended your company to a few friends in need of the services you provide. My partner will also be contacting yourselves regarding his HIP pack.
May 2008
This lady works for a solicitors practice for whom we supply HIPs. We helped out on a few things & received the following email;
I would just like to say a huge thank you... and to Joanne for the way she dealt in a speady fashion. Once again thanks very much indeed.
May 2008
We sent through this lady's HIP & she replied with the following;
Thanks for that. Very Efficient.
May 2008.
This lady's a HIPs client:
Thanks for the swift response.
May 2008
This lady emailed one of our conveyancing solicitors with the following text;
I wish to register my appreciation for the very helpful conversation I've had with Kevin earlier today.
May 2008 (PS. the funny thing about this is that we were sent the lady's email via the solicitors assistant & he'd prefixed it by saying, "she loves you kev !"... which I thought was pretty funny).
Another lady HIP client. The body of the email related to a headache with her Estate Agent... but the "PS." read as follows;
My parents are on the point of placing their flat on the market and when they have decided to do so, I will be recommending your company as you have been most efficient.
May 2008
This conveyancing client needed a hand hence we helped out & received the following email;
Thanks, they phoned yesterday!! We've got an offer and had an offer accepted so cracking on with the paperwork !!
Really impressed with everything, thanks again,
May 2008
We supply HIP's to a number of Estate Agents, Solicitors & Energy Assessors for whom we put their logo on the front & market the HIP as theirs. One such client, upon receipt of one of her HIP's, emailed the following;
Wonderful !
May 2008
This lady's an estate agent & we swapped a few emails on behalf our client and had the following one line reply;
Thank you very much indeed.
May 2008
We sent this lady a quote for Conveyancing after sending out her HIP. The email mentions a few other points but the first paragraph reads;
Many thanks for being so speedy with the HIP !
May 2008
This HIP client was having a "mare" with his Estate Agent hence we shouted a bit on his behalf & received the following email;
Thanks for fighting our corner. Must say I am very impressed
with your speed of service and attention to our case!
When my father is ready to proceed (next 3 weeks) I will be instructing
your company to do the HIP + conveyancing such is my first impression
of you, your company and your service.
Once again, thanks for your interest and attention. I shall certainly
be recommending your firm to anyone I know who is thinking of moving!
April '08
This lady was lovely. Another HIP client.
Thank you. I have just given your details to a friend and told them not to go through their estate agent, so there should be another order on the way !
April '08
Again another HIP thank you from a client;
I acknowledge receipt of your email and appreciate your prompt attention to the matter.
April '08
This chap worked for an Estate Agent and after Katy sent through the EPC for the HIP (which we do as a matter of course to both the client & Estate Agent) the gent emailed back the following;
Many thanks for your speedy work.
April '08
This lady emailed the following after we sent through her completed HIP.
Hi
Just wanted to thank you for the efforts you made in producing our HIP
and getting it to us by this date. I received your phone message, but
not until we came back from holiday (after passing the HIP to our buyers
solicitors) as for some reason the message never came up on my phone as
being a new one. So I do recognise the extra mile you went for us!
We very much appreciate this and have in fact recommended yourselves to
two of our friends so far as we thought the service was excellent.
April '08
This lady was from an Estate Agent. We emailed the EPC part of the clients HIP and provided them with an Update. Katy (at our end) subsequently received the following email;
Good morning Katy, Thank you for your very quick response in providing me with all the information I needed. It's a shame that everyone doesn't work as quick as you and I but never mind ! Thank you again and we will do all we can to get it sold.
April '08
We organised this lady's HIP & emailed it through.... She then emailed back a couple of weeks later with a querry about the Water Search. The chaps in the office bounced it to me & I answered the question.
This lady works for a Chocolate company (www.whitakerschocolates.com) & two weeks later we received two boxes of chocolates and the following Compliment slip;
Thankyou for all your help. Kind Regards.
April '08 (PS. the Wafer Mints got voted the office favourite).
This lady phoned for a quote for conveyancing & a HIP. She used us for the HIP but said she was using someone else for the conveyancing (lots of our clients do this). I asked about the costs she'd been quoted and was told we'd been well undercut. Which I politely querried. Three days later I got the following email;
Hi
Thanks for the advice re; small print. I have looked into it and discovered they are cheeky monkeys and also expensive !!! As a result I went back to your site to get a quote and lo and behold as you predicted you are much cheaper. Many thanks for the advice !!!!
April '08
We did this chaps HIP.
Good Job.... thankyou.
April '08
This lady was a HIP's client & upon receipt of her HIP emailed back;
That's great, thanks for the speedy service.
April '08
This chap emailed Jo (part of the HIPs team) with the following text;
Hi,
I just wanted to let you know that I have received the completed HIP, and I also wanted to thank you and your colleagues for the excellent service you have provided.
Thanks again,
Chris
March 08
This chap was a treat to deal with & after we'd sent through the HIP he emailed the following;
Thanks for this, and real gratitude to your whole team for the excellent service.
March 08
To be fair this chap seemed easy to please (with his HIP) so you can take this one a pinch of salt;
Great thanks. Good service so far !
February 2008
This chap was a conveyancing client and he emailed the following;
Many thanks for your help in this matter... again many thanks.
February 2008
This lady was impressed with one of our Energy Assessors (HIPs again);
I would like to commend your Domestic Energy Assessor....
February 2008
This chap commented on the layout & presentation of his HIP;
Thank you very much for the HIP, it is very professional.
February 2008
With HIP's sometimes Local Authorities can be a pain and the process can drag a little but the following lady seemed happy;
Excellent... Nice speedy service will recommend you in the future.
February 2008
This lady had a few questions on the Energy Performance element of her HIP hence we bounced a few emails in her direction and had the following email in return;
We are following your advice....thanks again you've been a great help and can definitely recommend you.
February 2008
This lady was really nice... and she used the Capital letters in her email. ie. I didn't exaggerate the text.
Thanks for the quote. I've been ringing around comparing quotes and it's sooo refreshing to see a company that clearly states that they have no hidden extra's and that the price they quote is what you pay - WELL DONE you guys. I will most certainly be recommending you to friends, colleagues and even my estate agent who works on the same principles.
January 2008
I was aimlessly reading the SUNDAY EXPRESS (my car windscreen had just been smashed) and came across the following text on our HIP service which cheared me up considerably ;
THE PHONE WAS ANSWERED WITHIN 2 SECONDS. THE ADVISER WAS VERY POLITE.... HE WAS VERY KNOWLEDGEABLE ABOUT HIS PRODUCT & WENT INTO GREAT DETAIL ABOUT THE HIP..... THIS CHAP EXPLAINED THE SITUATION RELATIVELY CLEARLY & CONCISELY.... THIS WAS THE CHEAPEST HIP WE FOUND....
Mystery Shopper Edition - Sunday Express - 16th December 2007
This lady was shopping around for quotes & latterly sent in the following email;
Another firm came in cheaper than you (which turned out not to be the case) but I liked the sound of your voice and your honesty.
December 2007
This lady wanted help & we responded. She subsequently responded by texting the following;
Morning. Hope your day is starting out well. I spoke to X and thanks to your help the problem's sorted out now... & I just wanted to thank you. Kind Regards, A
November 2007
This gent wanted his Estate Agent nudging a little hence we did as requested. We then received the following email;
Thanks very much. I was a bit nervous about using Online Conveyancing but I must say that I'm very impressed with the service so far. If this continues I shall be a very satisfied customer.
October 2007
The following was slightly formal but still very much appreciated;
Dear Sam,
My wife and I thank you for your help.
Kind regards,
September 2007
This gent's conveyancing has just Completed & we received the following feedback email. The email ebbs & flows a little hence I've cut out the following two paragraphs;
I do have to say that X dealt with the case very efficiently, and was always a pleasure to speak to.
I also will say the package was “as described” and did get the job complete.
Kind Regards
S
August 2007
One of our solicitors is struggling at the moment hence we've been running around trying to help - which is nice to then get the following email;
Dear Jon,
We have now completed the sale and purchase of our house and just wanted to drop you a line to say that Joanne was great and would recommend her to anybody who wanted a good conveyancing firm of solicitors.
Thank you.
July 2007
This lady asked for a little help, got it, and then sent the following one liner (it was the extra dots after "much" that seemed a nice expression of thanks);
Thank you very much.......
July 2007
This chap's case has just completed & I've chopped out a few bits from his "thank you" email.;
I thought it courteous to appraise you of the fact that the conveyancing process on my property has now completed successfully and satisfactorily subsequent to the appointment of X to the task...... She has acted effectively and with speed....
July 2007
This gent needed a hand and we duly obliged. We then received the following, very brief, email;
Thank you..... appreciate your help with this !!
July 2007
This chap was buying a "Buy 2 Let" investment property and unfortunately one of our Solicitors (who are usually very good) decided to charge this gent a surcharge for dealing with his mortgage lender (which we don't allow them to do)..... Hence we subsequently got involved & got Roy a rebate.
It is very kind of you to help in this matter. I am feeling much more positive about online conveyancing.
If we buy or sell property in the future we will definitely contact you again !
June 07
This lady writes an online "blog" and when she called us she was a little sceptical about a few of the "online firms" hence it made my day when she emailed (she's a very nice lady anyway) the following;
Hi
We have finally Exchanged contracts today, completing next Thursday.... "X" acted for us and she is very good, she seemed to be the most active of all the law firms in the chain..... I am buying another property in the same area and selling my own house so I will be using her again, that's proof of good service!!
Thanks for all your help it was good to know I could contact you if things got sticky
Have a great weekend.
June 07
Every now & again we carry out a check that our solicitors are performing well and that everything's going along smoothly with the clients transaction;
Yes thanks! I sent everything back yesterday. The sale fell through but has been replaced so the delay is at our end !
May 07
We chased up a gent to ask for his views on the process todate & had the following reply;
It's a very prompt service from the lawyers. So far so good !
May 07
Every now & then we get feedback via our solicitors (unless the client contacts us directly with feedback we sometimes take these recommendations with a pinch of salt). The comments were as follows;
Mr Lucas wanted to say that he thinks the company is great and he has received a fantastic service.
May 07
This young lady needed support in her dealings with her solicitor and I've plucked one of her comments out of her emails;
The service I've received from you has been excellent.
April 07
This lady was just plain nice to deal with;
Many thanks for your help and advice and your very speedy support.
April 07
This lady needed a little support hence we leapt around to help her & then received the following email;
Thanks for being on the ball, it makes the process less stressful!
April 07
This one's a bit embarrasing because it involves me so, for the sake of my anonymity, I've X'd out my name;
Thanks, X. Really appreciate it. Adrian has highly recommended you and I can see now why. Best regards
March 07
We chased around a little bit for this lady & had the following email;
Thanks for keeping me updated, it's most appreciated.
March 07
The following gent needed a certain amount of hand holding and it seemed somebody had cursed his conveyancing (what could go wrong did go wrong) hence it was quite nice to receive the following "one line" email (Russell's a man of few words) after everything was wrapped up;
Many thanks for all your help jon !!
March 07
This lady was having a wee bit of a mare with her Estate Agent and when we started to unravel the problem we got the following email;.....
Phew ! Have just spoken to Fiona (at X Solicitors) and she's super on the case ! It's my estate agent AAAAAAAAAAAARRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHH!
March 07
This gent was checking on a few other bits but the start of the email began;
Hi Mark,
Just a quick note to say thank you for working on the purchase of 5 X
Street. We are in the process of decorating it now !
March 07
We hadn't been called on to help this lady since we took her instructions, which is always a good sign, and then the following email appeared one evening.... It makes our job so much more enjoyable when people take the time to drop us a quick email like this;
Dear Jon
Just want to say thanks for being my broker for my remortgage legal issue.
I am happy with the service of X, therefore many thanks for all your help. Meanwhile, I will certainly give your name to my friends if they need a broker.
February 07
Maybe I'm scraping the bottom of the barrel with this email, because this gent was at the start of the process, but I've added the text to show we always try to quote clients the worst case figures - and some clients appreciate the "upfront" approach;
This is absoutely fine, and thankyou very much for your candour and speed of reply.
February 07
The following email came from a lady who did an additional Purchase through ourselves. We sent her a quick email to check everything was OK & received the following response;
Hello again. Yes, house all bought and demolition has begun. "X" were brilliant as usual!
Cheers
TTM
February 07
Every now & again an email appears which makes everything worthwhile.... See below;
Just a quick note to pass on my thanks to you, for allocating my requirements to "X" Solicitors. Their service was outstanding, much better than any I have received in the past. I dealt with Gemma who was amazing.
Many thanks again
January 07
The following gent was chased about a piece of outstanding paperwork & when asked if there was a problem or any issues delaying the process.... this chap's reply was;
The service has been absolutely great so far, just been a delay in sorting out the Mortgage but have instructed the solicitor to carry out checks so all things are going ahead smoothly. Many thanks.
December 06
We organised a Remortgage for an Irish client on an English property and we received the following comments;
I just wanted to let you know how pleased we were with the service offered by your solicitors. Once they started working on our case they turned it around within 5 days, as promised. James worked on the case and provided an excellent service, including a transfer of equity (which wasn't anticipated) within that timeframe.
November 06
The following text appeared at the bottom of one of our Instruction forms and reads as follows;
I used you last November to buy Brook Gardens through your solicitors. They gave an excellent service and I was hoping we could use them again.
September 06
Sometimes recommendations are like buses.... We get people saying thanks, over the phone, but it's not often they then go out of their way to say "thanks" in writing, too.
The following email & the one below materialised on the same day....
We finally exchanged on Friday - hooray!
Just wanted to say "THANKS VERY MUCH" to you and your team for
sorting this all out for us - it was really appreciated. I think your
service was extremely high and efficient and communication was second
to none. Once again, thanks for all your help.
I now need to sell my current house and so will hopefully be using you
as my conveyancers again ....
The second email reads as follows;
This is just to inform you that my house purchase has been
completed successfully. Want to take this opportunity to thank you for
your recommendation and also to thank all those involved in bringing the
completion to a satisfactory end.
Wishing you success in all your endeavours and hopefully, we might be
working again soon.
August 2006
We made a few calls on behalf of one of our clients and the response we got back from the client was;
Many thanks Jon, pleasure doing business with you.
Mark
July 2006
We deal with a number of mortgage brokers and one such firm, called Clarity IFA, emailed the following comment regarding one of our solicitors;
Credit to you guys for the service given to my clients Mr & Mrs X. They were very impressed with the service you gave them.
Thanks to you Clarity IFA has proven that, with support from yourselves, we can offer a great service.
Please pass this message on to those involved & keep up the good work.....
March 2006
This lady wrote in and made the following comments;
Dear Jon
Just a quick note to thank you for putting me in touch with Vinota at "X"........ She is absolutely excellent and I will definitely use her again - if I have to go through the strain of another move! I complete on wednesday this week - so many thanks to you.
January 2006
In this instance a "London" client was emailed the following question by one of his colleagues;
Question; Does anyone know of a good conveyancing solicitor that they can recommend ?
Reply; Hi Tim, If you contact Jon at Conveyancingbrokers. This company did a fantastic job and saved me around £900 on using a local solicitors. You can also go on their website and get a simple quote. But speak to Jon as he's really helpful.
October 2005 - Please contact us if you would like to see a full transcript of the original email text.
We haven't always added the recommendations onto the site hence we've missed off a number of emails that we should have included from 2005.
