Conveyancing & HIPs Recommendations - 2009 & 2010
All these "thanks" emails (although one was a compliment slip) are genuine. We haven't corrected the grammar or punctuation.
We print each email off, frame a bunch of them together in A1 size frames, and then hang them in our meeting room.
Conveyancing;
If you're new to Conveyancingbrokers.co.uk we work in a similar way to a mortgage broker or insurance broker in our dealings with Solicitors.
In brief one firm of solicitors can be great one day and, depending upon the amount of work they have on, not so great the next day....
Hence our role is to manage the case load of each solicitor, so their service levels don't fall, and to make sure the solicitors stick to the fees you'll see on the Quik Quote pages. ie. none of the nasty extra's the Online firms tend to add on.
We also go out of our way to support our clients, when needed, in their day to day dealings with their solicitor.
In a nutshell we offer you the security that if the solicitor starts to mess about that you have someone on your side who has the "clout" to be able to move things along on your behalf.
Home Information Packs (HIP's);
From the HIPs perspective we did these beasties "in house" and had a few nice comments pointed in our direction, too.
Recommendations;
Nice chap.
Thank you! I have been impressed by your prompt and efficient service and would be happy to recommend you. Jonathan W
May 2010
Got manflu today but emails like these really cheer me up;
Thank you! I have been impressed by your prompt and efficient service and would be happy to recommend you. JW
April 2010
Nice chap. Querried details held at the Land Registry. We sorted out a few things & received the following;
Thanks for you help and prompt response.
April 2010
No interesting story here. Just a happy customer.
Hi, Many thanks - HIP received. Thanks for the quick and very efficient service - would definitely recommend you! Mel
March 2010
This gent's an Energy Assessor we work with. We'd been instructed on the HIP by one of our corporate clients;
Hi April. Report attached. Incidentally, while I was doing this one X Developers (reasonably well done national builders) rang the owner about something and she said they were well impressed by how quickly we`d got things moving when she mentioned I was there! Kevin
February 2010
Another client on happy pills. Of course I like to think we helped chear her up !
Hi Nikki. Many thanks for this. I just wanted to say what a great and professional company you have been to deal with. Everything you promised has happened and within the times you have said. Plus we don't feel we have been ripped off unlike through the estate agents!! Please pass on our thanks to everyone involved. Kind regards. Kate
February 2010
Nice chap;
Hi. Thanks for your excellent service. Terry.
January 2010
This isn't neccessarily a great one because I was irritated at the time. One of my colleagues sent out an email & I was unhappy at the grammar used. I emailed the client to apologise & we received the following;
I agree there were a couple of syntax or grammatical errors, however, the service and advice I received was excellent and well received.
January 2009
This chap was a conveyancing client having a bit of a headache with the solicitor. We (me this time) introduced our size 10 & a half feet and spoke to the lawyer. We then received the following email from the client;
Since we last spoke X Solicitors have got their act together and things seem to be moving. Thanks for your help.
January 2010
Another introducer client. Interestingly the firm is intimately linked to one of the UK'd biggest footie clubs....
Thank you for the prompt actions as usual.
December 2009
This lady worked for a solicitors practice & they'd instructed us to do a HIP on behalf of one of their clients. We did the HIP, sent it through & received;
You are fantastic. Thank you sooooooooooooooooooo much Jon. x
December 2009. PS. She's a lovely lady but possible she'd had too much caffeine in her diet that day.
I'm never sure if anyone reads these "thanks" emails hence I sometimes get overly bored cutting & pasting the emails. Plus the web publishing software sometimes crashes and therefore uploading these kind words, often times, drives me potty.... Anyway this lady wanted to say thankyou;
Good morning Nikki. Just wanted to say a big thank you for your help with the HIP and for dealing with it so quickly. The energy guy is coming tomorrow morning.
December 2009
Nice lady;
Good morning Jon. I have just sent Nikki a message to thank her for helping me complete the form and for the quickness in which she dealt with our application. Regards Maggie.
December 2009
A corporate client sent us the following on behalf of there client;
Thank you and our client has said to pass his thanks on to you. Kind regards. L
November 2009
An introducer of ours instructed us on a HIP and the basic part (the marketing element) was sent next day. We then received;
Wow it was only instructed yesterday. Well done to you all. K
November 2009
This lady had a few problems. We helped out & received;
Thank you for your prompt response.
November 2009
Nice chap. Just saying thanks
Many thanks to all for your help with this.
Thanks again,
Lee
October 2009
A Conveyancing client with a conveyancing headache sent us the following;
Thanks for getting back to me so quickly. All sounds great. Many thanks. Nicola
October 2009
This lady uses us for her clients HIP needs. She was chasing a few matters & we subsequently received the following nice (if not slightly cynical) email;
Hi Jon Many thanks to you and your team all the HIPs seem to be uptodate (famous last words). Thanks to you all.
September 2009
We sent this lady her PIQ (for the HIP) and she subsequently realised she'd made a mistake... so we rectified matters and resent the HIP. She then emailed;
Dear John and Emilie, Thank you to you both for your prompt action. Jenny
September 2009
This lady is a solicitor and we working on property searches for her. She seemed quite content & emailed;
Thank you sooooo much for all your help.
September 2009
We sent through this gent's HIP & he requested figures for the follow up conveyancing. Within his email he said;
Thanks for the speedy return of the hip pack.
September 2009
This chap used an exclamation mark in his email & whilst you could say it was slightly out of context... it reads well;
Dear sir, back in April 2008 your company did our HIPs report, which was great ! Can you quote us for the conveyancing.
September 2009
A regular HIPs client;
Excellent, thank you !!!
September 2009
This lady works for a solicitors practice that we deal with. They'd ordered a HIP for one of their clients & after sending it through we received the following;
Hi Matthew, I just wanted to thank you and your team for all the help you provided me with this week. Have a great weekend. Jo
August 2009
HIPs client;
Thank you for your prompt work. Regards Jim
August 2009
This chap, bless him, was buttering us up because he wanted a favour.... but the email read;
I recently commissioned a HIPs pack from yourselves, and have been extremely impressed at how quick the energy survey was performed..... Thank you for the excellent service so far.
August 2009
This was a general thanks & a critique of the way the HIP was presented;
Thanks very much for this. It looks good.
August 2009
We had numerous headaches with this chap's HIP. After sending the beastie to the client & his solicitor he emailed;
Hi guys, Thanks very much indeed for getting this over the line.
August 2009
A HIPs client just letting us know we didn't need to chase the Energy Assessor;
Just wanted to let you know the Assessor visited yesterday and was very efficient.
July 2009
This lady had a few querries and the took the time to specifically email the following;
Hi, Just wanted to write a quick note and say thanks for everything this morning.
July 2009
We had a bunch of "many thanks" comments in July regarding HIPs but I won't bore you with the details. The general theme, as per the following email, being;
Thanks for sending it through so quickly Jon, Fiona.
July 2009
This gent was just thanking us;
Many thanks again for arranging the below for me recently. So far all is going OK and I am impressed at the speed the HIP was done. I have recommended you to Kristen X.
June 2009
We deal with this chap on a regular basis & he emailed the following;
As always I find myself appreciating your constant honesty and your constant solid and fair business approach.
June 2009
This a solicitors practice we deal with & they sent us the following;
I am happy with the service and intend to use you again.
June 2009
This chap recommended ourselves to a colleague of his & emailed the following;
So far, all is going ok and I am impressed at the speed the HIP was done.
June 2009
We sent this gents HIP through and received the following response;
Thank you for such a speedy report.
May 2009
This chap contacted us about doing another HIP for him & within the body of his email wrote;
...my previous request for a HIPs pack was dealt with in a very professional and courteous way.
May 2009
You could reasonably argue this isn't a real "thanks"email because the chap called in to say thank you... but Emilie (in our office) emailed me the following;
I just got a phonecall from a Mr Archer one of our HIP clients
saying how chuffed he was with the service and he wanted to tell me personally
by phonecall :D
Also, I am chasing all HIPs this morning so you best be happy later on
!
April 2009 (the last para relates to the fact that I get grumpy if things aren't sent out on time).
This gent works for a PLC firm for who we provide HIPs. None of these recommendation emails are made up or embellished... this chap just likes us;
Wow now that's service... thank you!!!
April 2009
This lady had a couple of questions about one of our solicitors. She latterly responded with;
Thank you for such a prompt response....that's very reassuring.
April 2009
This chap ordered a HIP & then cancelled it, unfortunately. You could say he laid it on a bit thick to make sure his money was returned (which it would have been of course) but it was still nice to receive;
I would therefore like to cancel the instruction.
I would appreciate it if this could be done and my money refunded as when I used you recently for my other sale I was most impressed and we will definitely be using you again for the conveyancing on this sale (when it sells!). Many thanks for quick response.
April 2009
This is an email we received courtesy of one of our solicitors;
Dear Natalie,
Thank you for your email. I have spoken to Louise and we will complete tomorrow I believe.
I would like to thank you for your very thorough work and I will definitely think of using you again in the future.
Kind regards,
Maria
April 2009
We provide HIPs for a PLC and we've had to (thank you very much Margaret Beckett) work on the new PIQ's (Property Information Questionnaire) for all our introducers. When we emailed through the branded PIQ for these chaps we received the following reply;
Matthew
They are in a format and layout that our own Marketing Department would
be proud of...
Excellent work sir on this and everything else today... thank you!!!
Talk soon
April 2009
This couple carried out their conveyancing through our preferred solicitor & subsequently emailed the following;
Dear Joanne,
Just a quick note to say thanks for all your hard work and persistence
in ensuring the completion of our property.
We would also like to thank X solicitors for a completely professional
service and would not hesitate to recommend your company to fellow property
purchasers.
Once again Many Thanks
Steven & Jeanette
March 2009
This chap seemed happy with Em;
Thanks Emilie for your prompt service.
Regards Derrick.
March 2009
HIPs client;
Thank you for forwarding the completed HIP. I am impressed
with the speed of service.
We will consider your conveyancing service if we manage to secure a sale
of the house.
Thanks once again
Kind regards
David
March 2009
This email was from a client for whom we did a HIP. We don't push the conveyancing although we do send out a quote when we forward the HIP & the lady replied with;
Thank you for your very speedy delivery of the home information pack, i will certainly give your quote for conveyancing serious consideration if and when we are lucky enough to get a buyer!!!! Thank you
February 2009
This lady's a solicitor for whom we prepare HIPs and then add their logo (ie. our White Label plan). We chased her to check everything was OK with our service and at the end of her email she stated....
The service is great and the HIPS are being completed quickly.
Regards
Linda
February 2009
A HIPs client sent the following email (the use of exclamation marks can be quite neat sometimes) after we'd gone the extra mile to help them;
Matt
Thanks for your speedy attention to this!!!
Thanks
Dave
February 2009
This lady is a HIP's client. We sent through the EPC (Energy Assessment) to the client & agent before the rest of the HIP was completed (standard procedure). Em, at our end, did this & received the following email;
Hi Emilie, many thanks for such a quick response. Very impressed
with your service.
Kind regards
Melissa
February 2009
This chap lost his HIP, stored it on his computer & then couldn't find it, hence he asked us to resend a copy... we had the following reply;
Good afternoon Stephen
Thanks
for this, it is appreciated.
kind regards
Mike
January 2009
This came via one of our HIPs Introducers. A very nice man. He was quizzing us about something or other;
Thanks as always for your fast and informative reply Jon!!!
Talk soon.
January 2009
This chap, a HIP client who refers work to us via Estate Agents, had a problem with a client not paying. We volunteered to help & had the following reply;
Thank you for your offer of splitting any loss, this is gratefully received and further cements our business relationship.
January 2009
An email from a happy HIPs client after we'd sent the beastie through.
Dear Mr Hague,
Thankyou for your quick response.
Regards,
January 2009
