Conveyancing & HIPs Recommendations
Recommendations from 2007
I was aimlessly reading the SUNDAY EXPRESS (my car windscreen had just been smashed by a drunken oik) and came across the following text on our HIP service which cheared me up considerably ;
THE PHONE WAS ANSWERED WITHIN 2 SECONDS. THE ADVISER WAS VERY POLITE.... HE WAS VERY KNOWLEDGEABLE ABOUT HIS PRODUCT & WENT INTO GREAT DETAIL ABOUT THE HIP..... THIS CHAP EXPLAINED THE SITUATION RELATIVELY CLEARLY & CONCISELY.... THIS WAS THE CHEAPEST HIP WE FOUND....
Mystery Shopper Edition - Sunday Express - 16th December 2007
This lady was shopping around for quotes & latterly sent in the following email;
Another firm came in cheaper than you (which turned out not to be the case) but I liked the sound of your voice and your honesty.
December 2007
This lady wanted help & we responded. She subsequently responded by texting the following;
Morning. Hope your day is starting out well. I spoke to X and thanks to your help the problem's sorted out now... & I just wanted to thank you. Kind Regards, A
November 2007
This gent wanted his Estate Agent nudging a little hence we did as requested. We then received the following email;
Thanks very much. I was a bit nervous about using Online Conveyancing but I must say that I'm very impressed with the service so far. If this continues I shall be a very satisfied customer.
October 2007
The following was slightly formal but still very much appreciated;
Dear Sam,
My wife and I thank you for your help.
Kind regards,
September 2007
This gent's conveyancing has just Completed & we received the following feedback email. The email ebbs & flows a little hence I've cut out the following two paragraphs;
I do have to say that X dealt with the case very efficiently, and was always a pleasure to speak to.
I also will say the package was “as described” and did get the job complete.
Kind Regards
S
August 2007
One of our solicitors is struggling at the moment hence we've been running around trying to help - which is nice to then get the following email;
Dear Jon,
We have now completed the sale and purchase of our house and just wanted to drop you a line to say that Joanne was great and would recommend her to anybody who wanted a good conveyancing firm of solicitors.
Thank you.
July 2007
This lady asked for a little help, got it, and then sent the following one liner (it was the extra dots after "much" that seemed a nice expression of thanks);
Thank you very much.......
July 2007
This chap's case has just completed & I've chopped out a few bits from his "thank you" email.;
I thought it courteous to appraise you of the fact that the conveyancing process on my property has now completed successfully and satisfactorily subsequent to the appointment of X to the task...... She has acted effectively and with speed....
July 2007
This gent needed a hand and we duly obliged. We then received the following, very brief, email;
Thank you..... appreciate your help with this !!
July 2007
This chap was buying a "Buy 2 Let" investment property and unfortunately one of our Solicitors (who are usually very good) decided to charge this gent a surcharge for dealing with his mortgage lender (which we don't allow them to do)..... Hence we subsequently got involved & got Roy a rebate.
It is very kind of you to help in this matter. I am feeling much more positive about online conveyancing.
If we buy or sell property in the future we will definitely contact you again !
June 07
This lady writes an online "blog" and when she called us she was a little sceptical about a few of the "online firms" hence it made my day when she emailed (she's a very nice lady anyway) the following;
Hi
We have finally Exchanged contracts today, completing next Thursday.... "X" acted for us and she is very good, she seemed to be the most active of all the law firms in the chain..... I am buying another property in the same area and selling my own house so I will be using her again, that's proof of good service!!
Thanks for all your help it was good to know I could contact you if things got sticky
Have a great weekend.
June 07
Every now & again we carry out a check that our solicitors are performing well and that everything's going along smoothly with the clients transaction;
Yes thanks! I sent everything back yesterday. The sale fell through but has been replaced so the delay is at our end !
May 07
We chased up a gent to ask for his views on the process todate & had the following reply;
It's a very prompt service from the lawyers. So far so good !
May 07
Every now & then we get feedback via our solicitors (unless the client contacts us directly with feedback we sometimes take these recommendations with a pinch of salt). The comments were as follows;
Mr Lucas wanted to say that he thinks the company is great and he has received a fantastic service.
May 07
This young lady needed support in her dealings with her solicitor and I've plucked one of her comments out of her emails;
The service I've received from you has been excellent.
April 07
This lady was just plain nice to deal with;
Many thanks for your help and advice and your very speedy support.
April 07
This lady needed a little support hence we leapt around to help her & then received the following email;
Thanks for being on the ball, it makes the process less stressful!
April 07
This one's a bit embarrasing because it involves me so, for the sake of my anonymity, I've X'd out my name;
Thanks, X. Really appreciate it. Adrian has highly recommended you and I can see now why. Best regards
March 07
We chased around a little bit for this lady & had the following email;
Thanks for keeping me updated, it's most appreciated.
March 07
The following gent needed a certain amount of hand holding and it seemed somebody had cursed his conveyancing (what could go wrong did go wrong) hence it was quite nice to receive the following "one line" email (Russell's a man of few words) after everything was wrapped up;
Many thanks for all your help jon !!
March 07
This lady was having a wee bit of a mare with her Estate Agent and when we started to unravel the problem we got the following email;.....
Phew ! Have just spoken to Fiona (at X Solicitors) and she's super on the case ! It's my estate agent AAAAAAAAAAAARRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHH!
March 07
This gent was checking on a few other bits but the start of the email began;
Hi Mark,
Just a quick note to say thank you for working on the purchase of 5 X
Street. We are in the process of decorating it now !
March 07
We hadn't been called on to help this lady since we took her instructions, which is always a good sign, and then the following email appeared one evening.... It makes our job so much more enjoyable when people take the time to drop us a quick email like this;
Dear Jon
Just want to say thanks for being my broker for my remortgage legal issue.
I am happy with the service of X, therefore many thanks for all your help. Meanwhile, I will certainly give your name to my friends if they need a broker.
February 07
Maybe I'm scraping the bottom of the barrel with this email, because this gent was at the start of the process, but I've added the text to show we always try to quote clients the worst case figures - and some clients appreciate the "upfront" approach;
This is absoutely fine, and thankyou very much for your candour and speed of reply.
February 07
The following email came from a lady who did an additional Purchase through ourselves. We sent her a quick email to check everything was OK & received the following response;
Hello again. Yes, house all bought and demolition has begun. "X" were brilliant as usual!
Cheers
TTM
February 07
Every now & again an email appears which makes everything worthwhile.... See below;
Just a quick note to pass on my thanks to you, for allocating my requirements to "X" Solicitors. Their service was outstanding, much better than any I have received in the past. I dealt with Gemma who was amazing.
Many thanks again
January 07
The following gent was chased about a piece of outstanding paperwork & when asked if there was a problem or any issues delaying the process.... this chap's reply was;
The service has been absolutely great so far, just been a delay in sorting out the Mortgage but have instructed the solicitor to carry out checks so all things are going ahead smoothly. Many thanks.
